FAQ

What is Bounce-It-Out’s age limit?

For inflatables and jungle gym, our age limit is 10 years old. The safety of our guests is of the utmost importance. As opposed to other facilities in the area, the age limit was chosen rather than a weight limit, to encourage physical activity in children while minimizing any chance for injury. We also offer brand new rock climbing challenges, virtual sports simulator, as well as arcade games for all ages.

Can all children under 10 play?

Absolutely! We have a special joey zone for toddlers, as well as two inflatable adventures for children three and under.

Are parents allowed?

Parents are not only allowed, but also encouraged! All children are required to have supervision while on-site. Parents, nannies and other guardians are welcome to join us free of charge.

Can I send my children with a nanny/family friend?

Yes, an adult over the age of 18 must accompany all children. Each child will be required to have a waiver, either signed and brought in from home or signed on-site by the responsible adult. Waiver are available to print here on our website.

Do you pay by the hour?

No! You pay to play! For one low price your little one can slide, bounce and jump all day long. Our rock climbing challenges and visual sports similar however are purchased by session. See General Play Info page for details.

What does Bounce-It-Out have to offer?

Bounce-It-Out offers 17,000+ sq/ft of fun! With 8 HUGE inflatables, a sky-high jungle gym, rock climbing challenges, a virtual sports simulator and arcades games, Bounce-It-Out packs in the entertainment. As well as signature party rooms for our party guests. We also offer free wifi and television, as well as Bounce-It-Out’s café featuring a wide variety of choices!

What is the shoe/sock policy?

We require all guests, both children and supervision, to remove their footwear and wear socks while on the play floor. Bare-feet are not allowed. But now worries, in you can you forget, we do sell socks of all sizes at general check-in!

Where do we keep our shoes?

We offer cubbies in our lobby area to store shoes and other personal items. We also offer low-cost lockers to stores items for extra security. Bounce-It-Out is not responsible for lost or stolen items. Parents are allowed to carry personal items with them as long as shoes are contained within a bag or other storage container while on the play floor.

Do you allow outside food or beverage?

For the safety and health of our guests we follow strict health codes which don't allow for outside food or beverage on-site. Bounce-It-Out does however offer a café featuring a wide variety of food and beverage options. Please note, store or bakery-bought cakes are allowed for booked birthday parties. Please call with questions.

Can I bring presents and cake and have a party in the café?

No. We do not allow guests to host parties in the café area. Out of respect to all of our guests, parties are reserved in advance and hosted in a private party room.

Can I bring a cake to my child’s birthday party?

Only store or bakery-purchased desserts are allowed at Bounce-It-Out birthdays.

Can I bring decorations to my child’s birthday party?

We invite you to bring party decorations to make your little one’s big day even more special. Please note, we do not allow balloons due to fire code.

Is Bounce-It-Out handicap accessible?

Yes! Bounce-It-Out has a handicap lift on the right side of the entrance stairs. Should you need the lift, simply ring the bell and a Bounce-It-Out team member will be out promptly to assist you with the lift.

Do you allow re-entry?

No. For one low price we offer guests to play as long as they like. Once you have left the facility, you will need to pay for reentry.

Where can I find special offers?

Bounce-It-Out periodically posts special offers here on the website as well as on Facebook. Bounce-It-Out also partners with Genesee Valley Parent and KidsOutandAbout.com to bring you exciting information and offers! Get connected to stay up-to-date!

Are you hiring?

Bounce-It-Out is always looking for responsible, dedicated and enthusiastic employees to join the team. You may join Bounce-It-Out beginning at age 14 with working papers. If interested, please email info@bounce-it-out.com to request an application.